1.1 Anthium Technologies Ltd, company registration number C 89718, 124, ‘Sinfonia’,
Triq Margaret Murry, Naxxar, Malta (the "Gaming Operator") offers games on the website www.wunderino.se (the "Website"). The terms and conditions apply solely in relation to the use of this website and not in relation to other websites of the gaming operator.
1.2 The Gaming Operator, www.wunderino.se a website licensed and regulated by the Spelinspektionen/Swedish Gambling Authority (hereinafter referred to as "SGA") for the period 20 February 2025 until and including 19 February 2030, with license number 24Si2404.
All game providers offering services to Wunderino fully agree with the technical requirements of the SGA, and form part of the ongoing security, integration and functional testing of the Anthium Group.
1.3 Regardless of the game, your player contract is solely with Anthium Technologies Ltd. This also bears the sole responsibility and liability for the management of player balances, the prompt crediting of deposits, the debiting of wagers made, the crediting of winnings and the prompt withdrawal of funds from player accounts. The other companies that make products available, are solely software-providing service providers and have no responsibility or liability towards the players regarding the administration of funds on the player's account.
1.4 The contractual relationship between you as a player (hereinafter referred to as "you" or the "player") and the gaming operator, your use of the website and the games and other services provided by the gaming operator are governed by these terms and conditions, the gaming licence and the regulations of the Swedish Gambling Act (2018:1138) and regulated by Sweden.
1.5 Gaming on the Website is limited to persons who have reached the age of 18, i.e. are of legal age, are a natural person, are registered as a player and maintain a player account with the gaming operator. Notwithstanding the foregoing, under no circumstances may a person register or play if they are under the age of 18. If we discover that an underage person has registered a Player's Account and deposited funds, we will refund all deposited funds and cancel all wagers and winnings - i.e. return the stakes to the Player's Account and confiscate the winnings - and immediately after the funds have been paid out the Player's Account will be shut down.
The employees of the game operator, its licensees, distributors, wholesalers, partners and subsidiaries are not authorised to participate in the games.
To play the Games on the Website, you must not reside or play from any of the following countries: Afghanistan, Algeria, Angola, Australia, Bahrain, Belgium, Denmark, Eritrea, Estonia, Ethiopia, UAE, France, Georgia, Greece, Greenland, Hong Kong, Indonesia, Iran, Iraq, Italy, Yemen, Jordan, China, Cuba, Kuwait, Libya, Lithuania, Malaysia, Mauritania, Mauritius, Morocco, Norfolk Island, North Korea, Oman, Austria, Pakistan, Portugal, Qatar, Rwanda, Saudi Arabia, Serbia, Slovenia, Somalia, Spain, South Sudan, Sudan, Syria, Czech Republic, Turkey, Tunisia, United States and its possessions, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico and Virgin Islands
1.6 The Player knows and acknowledges that the games and online community services on the Website are intended for entertainment purposes only. Any use of the website for any other purpose or purpose is strictly prohibited. You hereby confirm that you use the games and the community services of the game operator on the website exclusively for your own entertainment purposes and at your own expense.
1.7 The Player acknowledges and warrants that they will not engage in any fraudulent, abusive, deceptive, misleading, targeting, manipulative or any other unlawful activity in relation to the Gaming Operator Website or Services. This includes activities such as using software-assisted methods and techniques, hardware devices for participating in games, or manipulating the game operator's gaming system that may alter normal game play, or attempting to collude with another player or provide false information. Such behaviour is expressly prohibited and in the event of such conduct, the Gaming Operator reserves the right to take such action as it deems appropriate, such as the immediate closure of the Player's account and to void any wagers and winnings placed by the Player using such fraudulent methods.
1.8 If a Player's Account has been closed pursuant to Section 1.7 above, the Gaming Operator will re-open the Player's Account if the Player files a complaint and provides the Gaming Operator with reasonable evidence that the Player has not acted unlawfully in the manner set out above. The player must provide the gaming operator with sufficient evidence of this within a period of 2 (two) months from the time the player account was closed. In this case, you will only be paid out the credit you have paid in and not yet used for stakes when the account is closed, but not the fraudulent gains. Furthermore, the gaming operator reserves the right to take further measures against you, such as filing a criminal complaint and/or filing a suspicious activity report with the FIU. The procedure for filing a complaint is set out in the Complaints section below.
1.9 By registering on the Website, you confirm that you accept these Terms and Conditions in full and that you are aware of the rights, obligations and conditions set out herein. If a player does not agree to these Terms and Conditions in their entirety, the player may not register on the Website or participate in the Gaming Operator's events.
You will see the following terms used in the Rules:
"Bonus" as any financial incentive granted to You upon registration with Wunderino.
"Games" includes casino, live casino and any other games on our website (which includes mobile or other platforms). The term "Games" can mean any of these. We may remove or add Games to the Website at any time.
"Rules" means these terms and conditions and the rules you agree to when you use the Website.
"Website" www.wunderino.se, including any apps and mobile versions thereof and any other sub-domains of wunderino.se.
The "We" behind the Website is Anthium Technologies Ltd, company registration number C 89718, 124, ‘Sinfonia’, Triq Margaret Murry, Naxxar, Malta (the "Gaming Operator") offers games on the website www.wunderino.se (the "Website"). The terms and conditions apply solely in relation to the use of this website and not in relation to other websites of the gaming operator.
"We", "us" and "our" means Anthium Technologies Ltd and, where applicable, Anthium Technologies Ltd acting on behalf of the Anthium Group.
"You" is the user of the website. "Your" has its ordinary meaning in relation to you.
"Your Account"/"The Account" is your betting account on the Website.
3.1.1 Click the “Play Now” button.
3.1.2 You will then be asked to verify your identity by entering your personal identification number and completing all necessary steps using BankID.
3.1.3 Next, you must set your deposit limits (daily, weekly, and monthly).
3.1.4 Once this is done, we will ask for your agreement to our Terms and Conditions, our Privacy Policy, and our Balance Protection Policy, in accordance with regulatory requirements.
3.1.5 You are now logged into your account and can select your preferred deposit method to fund your account and start playing.
3.1.6 You can log in at any time using your personal BankID.
3.1.7 You may not allow any other person to use your Player Account to access the system, collect prizes, or participate in games. Selling, transferring, or buying Player Accounts is strictly prohibited.
3.1.8 Users must authenticate using their personal BankID. The use of corporate or business accounts is strictly prohibited.
Age verification is conducted automatically through your bank and a third-party provider. We reserve the right to request additional proof of your age and to verify the information you provide at our discretion. If it is determined that you are under 18 years old, the registration process will be terminated immediately.
As a Gaming Operator, we are legally required to verify your identity and ensure that the funds you use for gaming are yours and legally obtained. To fulfil these obligations, we may conduct third-party searches on your name, cross-check the personal information you have provided or that we have obtained with other databases, and request additional information and documentation to validate your account and the funds used. Failure to provide the requested information, or providing incorrect information, will result in the closure of your account. Additionally, we may report you to the relevant regulatory authorities, including law enforcement, without prior notice.
After the registration form is submitted, the first step is to check for duplicate accounts. If an account already exists with the same combination of surname, first name, and date of birth, the registration will be rejected.
If you open or attempt to open more than one Player Account at Wunderino for any reason, the Gaming Operator reserves the right to close any or all of your accounts. In all cases, the Gaming Operator will initially freeze all accounts and conduct an internal investigation to determine if there is any suspicion of fraud and/or money laundering.
If the Gaming Operator concludes that there is reasonable suspicion of illegal activity, it may permanently close all accounts and freeze your funds, which will only be released in consultation with the relevant law enforcement authorities.
If the Gaming Operator finds no sufficient suspicion of unlawful conduct, and only after obtaining management approval, it may decide to keep one account open. In such cases, the first Player Account you opened will remain active, and all other accounts will be closed.
Any remaining balances from the additional accounts will be refunded to the same payment method originally used for the deposits.
Simultaneously with the duplicate check, Anthium also verifies whether the player is a politically exposed person (PEP) or if they appear on a sanctions list (SL).
If a PEP match is found, the registration data of the individual is escalated to Anthium’s management. The management then conducts a thorough review, which may involve requesting additional documents, to determine whether the individual is truly a PEP or if it was a false positive match. If it is confirmed to be a false positive, Anthium promptly approves the player account for identity verification. If the individual is confirmed to be a PEP, the management, in consultation with the money laundering officer, decides whether or not to establish a business relationship with that person.
If the management makes a positive decision, Anthium will activate the player account for identity verification and will also take special anti-money laundering measures to carry out increased “know-your-customer” due diligence. Customer service will request additional documents for this purpose, in particular proof of the source of funds and the financial situation of the PEP, which the PEP must then email to customer service within a period specified by customer service.
If the decision of the board of directors is negative after consultation with the money laundering officer, Anthium refuses to activate the player account for identity verification and cancels the registration. In this case, your player account remains blocked for deposits and participation in games.
Doing business with anyone on a sanctions list is prohibited by law. Therefore, Anthium terminates the registration process if the person registering is on such a list. Furthermore, the business relationship with customers who are noticed for the first time in the context of the regular sanctions list check will be terminated immediately, i.e. the account remains or will be blocked for transactions and for participation in games.
Simultaneously to the duplicate check, a comparison will be made with Spelpaus.se. If the player is excluded, the registration process will be cancelled. Gambling activities shall not commence until Anthium Technologies Ltd has verified that the player has not self-excluded in accordance with Chapter 14, § 12 of the Gambling Act.
If a permanent player ban is entered for the person concerned (at least 1 month), then the player account remains blocked for transactions and game participation and the registration process is aborted. Anthium informs the game participant accordingly.
A Spelpaus.se comparison also takes place after registration with every login. If an Spelpaus.se comparison after either the preliminary or the full verification and activation of the player account as either preliminary or fully verified at a later login shows the result that a player ban exists, Anthium will refuse the login and block in the event of a 24-hour ban in the event of a long-term player ban (at least 3 months) your player account and will only unblock it again in this case if you have proven to us that the player ban has been lifted.
We also perform a Spelpaus.se reconciliation every 24 hours for all game participants on our email marketing list to enable email advertising. Gambling providers that banned players are not allowed to participate in, such as virtual slots, are also not allowed to send marketing emails to banned players. To rule this out, the daily Spelpaus.se reconciliations are required for all game participants on our email marketing list. In addition, we will only send you marketing emails if you have previously consented to this and have not withdrawn your consent. This consent must also include Spelpaus.se matching for email marketing purposes.
3.4.1 Our website offers a wide variety of games. Simply visit the games lobby and click on the game you want to play to get started. We reserve the right to add or remove games/events or terminate them at any time, entirely at our discretion.
3.4.2 You must always play the games on the website following these general rules, as well as any specific rules that apply to individual games. Each game may have its own set of unique guidelines, which are crucial for proper gameplay. To ensure you are fully compliant, please review the rules associated with each game by clicking on the provided link. This will help you understand any particular requirements or conditions that may apply to the game you are interested in playing. It is important to familiarise yourself with these rules to ensure a fair and enjoyable gaming experience for everyone.
3.4.2.1 Betting restrictions are applied to:
All versions of Live Roulette - any bets exceeding 92% of all betting options are not allowed.
All versions of Live Baccarat - betting on both player and bank at the same time is not allowed.
All versions of Live Sic Bo - placing bets on both big and small or odd and even at the same time is not allowed.
All versions of Live Dragon Tiger - it is not allowed to bet on both Dragon and Tiger at the same time.
3.4.3 By participating, you acknowledge that there are various factors beyond your control that may influence the games and their outcomes. These factors include, but are not limited to, the use of automated systems and technology. These elements can impact how the games are played and the results that are generated. Understanding and accepting this possibility is crucial as it ensures you are aware that not all aspects of the gaming experience are within your direct control.
3.5.1 We generally do not allow the cancellation of bets or wagers on any games. However, there may be special circumstances under which we might consider such a cancellation. The decision to cancel a bet or wager in these exceptional cases is entirely at our discretion. We will evaluate each situation on a case-by-case basis, and our determination will be final. It is important to understand that the default position is that all bets and wagers are final once placed, except when extraordinary circumstances justify otherwise.
3.5.2 We do not issue refunds except in special circumstances. This is entirely at our discretion
4.1 In order for you to be able to use the paid services offered on the website, you must first deposit funds into your player account by Wunderino. You can check the amount available to you (account balance) at any time by logging into My Account. The Gaming Operator does not accept cash payments or cash delivered to any payment solution provider for the Player Account. Deposits can only be made through the website. The gaming operator carries out Know Your Customer (KYC) procedures when players deposit funds. Detailed information on payment methods is available on the website.
4.2 We are obliged to tell you how we hold your money and the extent to which your funds are protected in the event of insolvency. We manage the money you deposit and arrange the necessary transactions for you to be able to use the services offered on the website. The money you deposit and your winnings will be managed by us in a separate, escrowed bank account for player funds only, separate from our other assets. Your balance in your player account remains your property until you use it to participate in a game and we deduct this stake from your player account.
4.3 We are only allowing SEK as the currency in which the player account is managed. We are therefore obliged to report your balances and all your transactions in SEK.
4.4 A player can access his player account immediately after verification. A player can place bets as soon as he has access to the funds in the player's account. All deposits are made in real-time and when successfully completed, they are instantly credited to the player's account. All deposits are irreversible.
4.5 The Gaming Operator will not accept a player's wager until there are sufficient funds in the player's account to cover the amount of the wager. The gaming operator reserves the right to refuse or limit any wager. The Gaming Operator does not grant any credit to the Player and the Player cannot use accidentally credited amounts as wagers.
4.6 The player acknowledges that there is a risk of losing money when playing on the website and the gaming operator accepts no liability whatsoever for such losses. The player is also aware that the gaming operator is not a financial institution. Neither deposits nor winnings bear interest, which means that players do not receive any interest on the balance in the player account. Players may not make transfers between players or between different player accounts.
4.7 You may not transfer or receive funds from one Account to another and/or transfer, sell or buy Accounts.
4.8 Funds deposited into a player's account must be used as wagers on the games on the website. Generally, funds must be wagered at least once before a withdrawal can be initiated. An exception to this principle applies only in the event of a complete closure of the player account. All wagers made are binding on the player and cannot be cancelled.
4.9 The gaming operator endeavours to ensure the full protection of all players and their stakes as far as possible. However, there are certain events beyond the control of the Gaming Operator and the Player is aware that the Games are played over the Internet and, for mobile devices, over the cellular mobile networks. These are means of communication whose inadequacy is well known. If a player has placed a bet in a game but has not started the game due to a technical malfunction causing him to be disconnected, the game will not take place. If the player has bet and started the game and the connection is then interrupted, the game is recorded on the game servers and the bet stands. The player's balance then reflects the result, and if the player wins, the amount will be credited to the player account. The player is aware that in the event of a disconnection, the records stored on the game server are relevant to the results of the wagers placed and the circumstances under which those wagers were made. Gaming Operator reserves the right to terminate any announced game and withdraw any proposed gaming activity at any time and without prior notice. In such an event, all games started but not completed will be void and stakes returned to the player. under which these operations were carried out. Gaming Operator reserves the right to terminate any announced game and withdraw any proposed gaming activity at any time and without prior notice. In such an event, all games started but not completed will be void and stakes returned to the player. under which these operations were carried out. Gaming Operator reserves the right to terminate any announced game and withdraw any proposed gaming activity at any time and without prior notice. In such an event, all games started but not completed will be void and stakes returned to the player.
4.10 According to the payment methods and fees as described in the FAQs/chat, there is a minimum amount of 100 SEK for each individual transfer to a player account ("Minimum Deposit Amount"). If a transfer is initially accepted and thus also displayed on the player's account and the payment service provider later informs the gaming operator that the transfer should be reversed for any reason, the gaming operator will temporarily close the player's account on suspicion of fraud.
4.11 The financial institutions, banks and other third party payment processors may charge a fee for processing payments (“Third Party Payment Service Fees”). The player is obliged to pay any fees from third party payment services.
4.12 Gaming Operator monitors all wagers and account transactions. It is forbidden and unlawful to deposit ill-gotten gains. Therefore, transactions are checked to prevent money laundering and all suspicious transactions are reported to the gaming operator's Money Laundering Officer (MLRO), who reports to and advises the relevant authorities.
4.13 A player may at any time log into their account and view a statement of their player account showing transactions such as deposits, wagers, winnings and withdrawals made on the player's account. If the player encounters errors, he must notify the gaming operator immediately so that the error can be corrected. The player must report such error within 90 days of the error first appearing on the statement available through the website.
4.14 We have the right, at our sole discretion, to carry out identity verification procedures at the time of deposit and/or withdrawal (or both), or at any other time as may be required by law and/or by the competent authorities. In addition, we may carry out additional verification procedures on a customer if the customer reaches the amount of 20,000 SEK in deposits, regardless of whether this amount was reached during a single transaction or during a series of transactions within a rolling period of 180 days. We may also, at our discretion, carry out additional verification procedures at other times, as may be required by law and/or by competition authorities.
Once the outcome of a Game you have participated in has been determined, or when we are able to confirm the outcome of an event, any winnings you are entitled to will be credited to your Account.
If we mistakenly credit your Account with winnings that do not belong to you, we will withdraw these incorrect winnings from your Account as soon as we become aware of the error. If you have already withdrawn these incorrect winnings before we have identified and rectified the mistake, you are obligated to inform us immediately.
Upon notification, you must promptly repay the incorrect winnings to us. If you fail to notify us or do not repay the incorrect winnings, we will pursue legal action to recover the amount owed. This may include but is not limited to, contacting you directly, or initiating legal proceedings in a court of law to recover the debt
5.2.1 Available withdrawal options and the associated fees and requirements are listed on the Wunderino website in the chat/FAQs. Detailed information on withdrawal methods is available on the website.
5.2.2 Subject to minimum and maximum limits, the player has access to his gaming account deposits and can request a withdrawal from his gaming account at any time. The gaming operator executes payouts as quickly and promptly as possible and within three banking days at most. A minimum payout amount of 100 SEK (“Minimum Payout Amount”) is set according to the conditions stated on the Wunderino website in the chat/FAQs. This does not apply in the event of a complete player account closure.
5.2.3 Withdrawals are limited to a maximum of SEK 50,000 per day, SEK 150,000 per week.. These limits do not apply to Network jackpot winnings. If you win an amount exceeding SEK 1 000 000 and you decide to withdraw more than 50% of your winnings, the gaming operator has the authority to distribute the withdrawal in up to ten equal instalments. These instalments will be paid out on a monthly basis. This means that instead of receiving the full withdrawal amount at once, you will receive one-tenth of the total requested withdrawal each month until the entire sum has been paid out to you. During this period, the amount of your winnings that has not yet been paid out will not accrue any interest. This means you will not earn additional money on the remaining balance while waiting for the subsequent instalments to be paid.
5.2.4 If a player wishes to withdraw an amount below the minimum withdrawal amount, the gaming operator may charge a service fee of 50 SEK (“Service Fee”) and debit it from the player's account. This does not apply in the event of a complete player account closure. In the event of such full Player Account closure, all monies will be transferred without deducting the Service Fee to the Player's previously used bank or payment account from which the funds deposited into the Player's Account originated.
5.2.5 The gaming operator actively combats money laundering. Transactions are checked to prevent money laundering and suspicious transactions are reported to the relevant authorities. As a standard procedure, withdrawals from a player's account are made for the player to the payment method from which the funds deposited into the player's account originate (so-called "closed loop rule"). As far as it is possible for the gaming operator, transactions are made according to the payout method that the player has specified to the gaming operator. However, the gaming operator reserves the right to make the final decision on the choice of withdrawal method at any time and we may request that you redirect your withdrawal, cancel it or change it to another withdrawal method in accordance with anti-money laundering rules and/or legislation. Depending on the withdrawal method selected by the player or gaming operator, withdrawals may result in third party fees, such as banks and financial institutions are to be paid. The player acknowledges that these fees and other third party fees are to be paid by the player. If the player has not specified a bank or payment account, the player will first be required to do so. In order to verify that the bank or payment account belongs/is in the Player's name, Gaming Operator may require you to email a copy of your identification documents and proof of ownership of the bank or payment account to Gaming Operator.
5.2.6 The Gaming Operator reserves the right to refuse withdrawals from the Player's Account and to close a Player's account if it is not being used for wagering on the Website or if there is suspicion of misuse of the Gaming Operator's services, fraud or any other criminal offence action exists.
5.2.7 If a withdrawal is cancelled, whether by you or by us, you will not be entitled to any compensation if you decide to use the funds in your Account for further gameplay before the withdrawal is completed.
Additionally, we reserve the right to charge a reasonable administration fee if you make more than 25 authorised withdrawals or payouts within a single calendar month. This fee will be 2% of the transaction amount, with a minimum charge of SEK 50. This fee will be applied to each withdrawal starting from the 26th withdrawal in that month.
If a chargeback is requested by the provider of a card or deposit method you have used, we may take the following actions:
We can block your Account.
We may undertake any legal actions to which we are entitled.
A chargeback notice can be issued and sent to you using the contact information you provided during registration.
We will process the chargeback using the same payment method you selected when making the deposit.
If we are unable to verify your identity and the payment method used to credit the account in question, we will send you two email reminders. Each reminder will incur an administrative fee of 500 SEK, which will be deducted from your Account. This fee is separate from any chargeback fees.
The balance of your Account may become negative as a result of the chargeback.
7.1 Bonus Eligibility: Bonus offers are available only once per person, family, household, address, email address, credit card number, bank account, telephone number, computer/equipment, and IP address.
7.2 Welcome Bonuses: "Welcome" bonuses are only available to new customers who open an account on the Website, have never had an account on the Website before, have never received a welcome offer, and have been specifically invited to participate in a welcome offer during registration.
7.3 Manual Activation: Some bonuses must be manually activated in the account. Unless otherwise stated, this can be done after logging in and depositing the required amount. Bonuses can only be activated when real money is available in the account. If deposited funds are gambled before claiming the bonus, lost funds cannot be used to activate the bonus. In the unlikely event of a bonus not triggering, we might have to manually add it.
7.4 Bonus Balance: The bonus amount will be placed in a bonus balance, separate from the cash balance. Upon claiming a bonus, the real money, bonus, and any winnings from it remain as bonus money until the wagering requirements are met. The balance becomes available once the wagering requirements are fulfilled.
7.5 Wagering Requirements: Bonuses have wagering requirements that must be met within a specified period before any winnings or bonuses can be withdrawn. The requirements, stated as a multiplier of the bonus sum or the bonus plus deposit amount, must be met within the given time limit.
The bonus requirements are 100% up to 2000 SEK (35x) and 100 SEK min deposit/100 SEK min withdrawal.
Failure to meet these requirements may result in the loss of winnings. Bets placed and settled outside the promotional period do not count towards wagering requirements.
7.6 Matched Betting: Any evidence or suspicion of matched betting, such as proportional betting on different outcomes to create 'activity' without risk, will not satisfy the wagering requirement. Examples include betting on both red and black in Roulette or on both player and banker in Baccarat. Colluding with other players will result in voided bets, closed accounts, and forfeited wagers.
7.7 Guaranteed Wins: If a bonus provides a guaranteed or increased chance of winning, and there is evidence or reasonable suspicion of group betting to exploit this, the bonus and any winnings may be withheld. Accounts may be closed and remaining funds withheld.
7.8 Bonus Cancellation: Cancelling a bonus will forfeit the bonus and any accrued winnings. More information on applicable restrictions can be found in the Promotion Specific Rules.
7.9 Abuse and Amendments: We reserve the right to deny, amend, or cancel a bonus if there is belief of abuse, technical issues, or if the bonus cannot be implemented as planned. Abuse includes using promotional offers without risking personal funds, among other activities.
7.10 Promotion Integrity: Promotions are offered in good faith to players using our services for entertainment. Suspected abuse may result in suspension or removal of access to games and termination of accounts, with no liability for reimbursement of losses or repayment of funds.
7.11 Bonus Misuse Actions: If bonus misuse is detected, actions may include:
Withdrawal and/or cancellation of bonuses and winnings from abuse.
Closure of abused accounts.
Examples of abuse include using multiple accounts, bets with low margins, exceeding maximum allowed bets, wagering on excluded games, manipulating software, exploiting loopholes, and using VPNs.
7.12 Recreational Use: Bonuses are intended for recreational players or as a token of appreciation. We reserve the right to restrict eligibility for bonuses.
7.13 Wager Limits: Unless otherwise stated, when a customer has an active bonus, the maximum bet permitted is SEK 50 per game round or SEK 5 per line, regardless of whether the bet is placed using bonus funds or a combination of bonus and cash funds. This restriction applies to both slot games and live/table games.. For players under the age of 21, the maximum wager is SEK 10 per game round.
Failure to comply with these limits may result in the closure of your account and the forfeiture of any active bonuses or winnings derived from them.
7.14 Illegal Betting: We may review betting history and transactions or monitor bonus use. Suspected unauthorised gambling, including low margin bets, even money bets, no risk bets, and other behaviours to exploit bonuses, may result in disqualification from promotions, withholding deposits and winnings, and account suspension. Unauthorised gambling is prohibited and includes:
Changing betting patterns to meet wagering requirements.
Using system games or even-money bets in games of chance.
Doubling up or using the chance feature to increase wins.
Making high-value bets followed by low-value bets to meet wagering requirements.
Playing non-contributing games or using bonuses to build value for benefit after a second deposit.
7.15 Wagering on most games in our Casino contributes towards the wagering requirements, but some games contribute more than others. Our games contribute to the Casino Welcome Offer in the following way:
Slots - 100% (except for below)
Live Games – 10%
Table Games - 10%
Bingo games in the bingo lobby - 0%
Video Poker - 10%
Crash & Mine Games - 0%
Progressive Jackpot games - 0%
All other games - 0%
The following games contribute 0% to the wagering requirement: The Wishmaster, Pearls of India, Forsaken Kingdom, Book of 99, 98 Bounty Hot 1, Craps (Play'n GO), Plinko, Balloon, PlinkoX, FootballX, Wheel Dare 2 Win, Marching Legions,1429 Uncharted Seas, Money Cart, Money Cart 2, Joker Strike, Classic Fruits, Jackpot 6000, FlyX Microgaming, FlyX Cash Boosta Microgaming, FlyX Cash Booster, Speed Crash, Chicky Run, High Flyer, Blood Suckers, Dead or Alive and Epic Strike Roulette 9 Masks of Fire.
These terms ensure fair play and prevent bonus abuse.
8.1 Support for Problem Gambling: Gambling can be 9. For assistance, visit the "My Account" section of the profile. A range of tools, including Game Limits, Game Pause, and Self-Exclusion, are provided to help control gaming activity.
8.2 Restrictions: Account restrictions can be set as follows:
8.2.1 Deposit Limit:
Daily, weekly, or monthly deposit limits must be selected. Increases to limits take effect after a minimum of 72 hours, while decreases are immediate.
8.2.2 Time Limits:
Time limits can be set in the Responsible Gaming section of "My Account". Setting daily, weekly, and monthly limits is optional but mandatory if the feature is enabled. Decreases take effect immediately, while increases or deletions take at least 72 hours. Upon reaching a limit, the account is immediately logged out until a new period starts.
8.3 Reality Check:
When logged into Wunderino, a pop-up message will appear every hour, informing the player of losses, winnings, and logged-in duration. The player can then choose to continue playing or exit to the main lobby.
8.4 Self-Exclusion and other measures:
8.4.1 Self-Exclusion:
Players can exclude themselves from games by logging in and accessing the Self-Exclusion page. This can be done via a link at the top of the Website or through the Responsible Gambling page. Signing up for the national self-exclusion register (Spelpaus) in Sweden is recommended when experiencing gambling related issues. This service allows exclusion from all licensed gambling companies in Sweden for a specified period or indefinitely. A link to the national register is available on all licensed websites.
8.4.2 Account Restrictions:
Accounts cannot be opened if self-exclusion is chosen. The Welcome Bonus, non-cash prizes, or invitations granted before self-exclusion are forfeited. This prevents marketing during the self-exclusion period.
8.4.3 Cooling-Off Period:
Swedish residents can activate a 24-hour "cooling-off" period via the ‘Panik Button’ available at the top of websites or the Responsible Gaming page.
8.5 Self-Assessment Test:
A self-assessment test is available for those concerned about developing or having a gambling addiction. If the test results are concerning, activating self-exclusion or contacting customer service for further help is advised.
8.6 Other Measures:
If gambling is believed to cause financial or personal difficulties, the account may be closed.
9.1 Certain provisions in this section refer to the rules, terms and contractual provisions of specific games, which can be found in the specific game tabs on the Website. The rules of these games form an integral part of these Terms and Conditions.
9.1.1 You must comply with all game rules mentioned in connection with the Games or in the relevant help files, such as the House Rules and House Policies.
9.1.2 In our game selection, which includes slots, table games, and live casino, we always aim to offer the highest possible Return to Player (RTP) for each individual game. You can find the RTP for any given game in its help section or information page.
9.2.1 From time to time, competitions with different types of prizes (“Competition Prizes”) may be held on the Website. These competitions are completely separate from the games and as such, competition prizes are not reflected in player account history. Contest prizes have monetary value and cannot be exchanged for cash. The Gaming Operator will contact the players who have won a competition prize. Any taxes levied on Competition Prizes are the responsibility of the player.
9.2.2 By accepting any winnings or prizes, the player agrees that the Gaming Operator may propose the player to participate in PR and promotional activities. The player is under no obligation to participate in such activities. If the player chooses to participate, the Gaming Operator will not pay any compensation in excess of the winnings or prize.
We strive to prevent technical errors, but they are not always avoidable. Therefore, we must inform you of the following:
9.3.1 We, along with our suppliers and licensors, are not responsible for any downtime, server failures, backlogs, or any technical or political disruptions that affect game time. Refunds are granted solely at the management's discretion.
9.3.2 We, our suppliers, and licensors are not liable for any damages or losses deemed or alleged to have been caused by or in connection with the Site or its content, including but not limited to:
Delays or interruptions in operation or transmission
Loss or corruption of data
Communication or network failures
Misuse of the website or its content
Errors or omissions in content
9.3.3 In the event of a system failure during a Casino Game, all bets will be voided.
9.3.4 If your game is suspended due to a system failure, we will refund the amount wagered by crediting your account or, if the account no longer exists, by paying you directly in an approved manner.
9.3.5 We will take all reasonable steps to ensure our system allows you to participate in a game. If a game is interrupted after you have placed a bet due to a telecommunications failure or computer crash, the game will resume exactly where it left off. If resuming the game is not possible, we will ensure the game ends and refund the amount you wagered.
10.1 Customer support is available and complaints are handled by the Gaming Operator through an online help desk via the chat facility or contact form on the Website (the “Customer Support”). All inquiries and complaints must be addressed to Customer Care in writing or electronically. A complaint shall be validly submitted if it contains clear identification of the player and all relevant details giving rise to the complaint. If you have submitted a Help Desk request, you are required to allow Customer Care staff sufficient time to respond to your request or complaint. Complaints are generally dealt with by the Gaming Operator within two working days from the date the player submits the complaint.
10.2 You must submit any claim related to a transaction within six months of the transaction, payment, or agreement date. Claims made after this period will not be considered. Upon receiving a claim, we will review the disputed or contested transactions and inform you of the outcome. Our decision is final and binding. In short, our determination is conclusive.
10.3 If for any reason you don't like what we've said about your complaint:
If for any reason you do not like what we have said about your complaint, you can contact the Swedish General Complaints Board (ARN):
Visiting address: Kungsholmstorg 5, Stockholm,
Postal address: Box 174 Box 174, 101 23 Stockholm
Phone: 08-508 860 00
Email: [email protected]
10.4 Spamming of Customer Support (repeatedly sending copies of the same message) is prohibited. Players are prohibited from harassing or abusing customer support. Players are encouraged to state their concerns without using profanity or threats.
11.1 The Gaming Operator reserves the right to terminate your Player Account or the services provided by the Gaming Operator with immediate effect for an important reason that the Gaming Operator will notify you, such as cessation of business, or repeated violations of these T&Cs by you, repeated insults or threats to customer service, manipulation of the games etc. or due to the existence of a player ban either to be closed completely or at least to be blocked temporarily or permanently.
11.2 Notwithstanding the provisions of Section 11.1, we may terminate your Account at any time and without obligation to give a reason, upon seven (7) days' notice. Notice of cancellation will be sent to the email address you have provided to us. The start of this notice period is determined by the day on which the email was sent. Once the termination takes effect, we will close your account.
11.3 If your Player Account is closed, you may no longer use the Website or the Services provided by the Gaming Operator.
11.4 If there is no proven fault on the part of the game participant and there is also no justified suspicion of culpable conduct, the game operator will pay out all of the player's available funds, minus the fees of third parties, within a reasonable period of time after all transactions have been completed, but in any case, within five working days at the latest. A balance that is not available for withdrawal, e.g. bonuses granted to you, however, will be forfeited and non-refundable.
11.5 If your player account has been closed due to culpable behaviour on your part or due to reasonable suspicion of culpable behaviour on your part, such as repeated breaches of these Terms and Conditions, technical manipulations on your part or insults or threats to customer service, the game operator may cancel your participation in the game, refund your stakes and reclaim all winnings paid out or offset the winnings against the balance of the player's account or you have problems with creditors or other issues that are detrimental to our business. In this case too, any credit balance that is not available for payout, e.g. bonuses granted to you, shall be deemed forfeited and non-refundable. Our decision is conclusive
11.6 You agree to indemnify and hold harmless Gaming Operator and its officers, directors, employees, agents, licensors, suppliers and all third party content and service providers from and against any and all losses, expenses, damages and costs incurred as a result of your breach of the Terms and Conditions or other culpable behaviour have occurred.
11.7 A Player may terminate their Player Account at any time by contacting Customer Support via chat. Within 5 working days of account closure, all funds from the Player Account (minus any relevant withdrawal fees) will be transferred to a bank account or any other available payment option in the account holder’s country (excluding cash) that is solely in their name. These transfers will be conducted in accordance with the laws and regulations applicable in the account holder's jurisdiction. If the deposit method used does not support withdrawals or manual payouts, the support team will contact the account holder for further information to process the payment.
11.8 To recover funds from closed or blocked accounts, a refund will be initiated. For self-excluded accounts, our customer support needs to be contacted via chat to withdraw funds.
11.9 If you close your Account because you are experiencing problems with gambling, please refer to our guide on responsible gambling.
12.1 Inactive Account: An inactive account is one that has not been used or logged into for a continuous period of 12 months.
12.2 Dormant Account: A dormant account is one that has a balance and has not been accessed for a continuous period of 30 months.
12.3 Balance on Closed or Self-Excluded Accounts: Any existing balance on a closed or self-excluded account can be returned by contacting customer service. Efforts will be made to return all funds to zero the balance, as explained above. There are no fees due to account inactivity.
12.4 Swedish Residents: For Swedish residents, account inactivity does not incur any fees. Any balance on closed accounts will be refunded as described in section 11.4 of this document and as required by applicable rules. Self-excluded accounts will be refunded as described in section 11.8. The aim is to return all funds to zero the balance, in the circumstances explained above.
13.1 The Gaming Operator undertakes to protect your privacy and personal data. Players' personal and financial information is treated confidentially. However, applicable law and gaming regulations require the Gaming Operator to maintain a secure list of all players registered in the past five years, which may be disclosed to the relevant regulator at the request of the regulator. Licence holders must also provide the regulator with information on individual players for the past five years upon request. Therefore, personal information needed to identify a player and their gaming transactions will not be deleted if a player's account is closed, suspended or terminated. The gaming operator must keep this data for a period of five years starting from the end of the year of the complete closure of the player's account. The gaming operator deletes or destroys your personal data when they are no longer required and if they can be deleted in accordance with applicable law - in particular in accordance with tax law and mandatory accounting regulations - and with the applicable gambling regulations.
13.2 The Privacy Policy can be read here. Acceptance of the Rules signifies full acceptance of the terms outlined in the Privacy Policy. Therefore, it is requested to read the Privacy Policy carefully.
14.1 To the maximum extent permitted by applicable law, neither the Gaming Operator nor any of its affiliates nor any of its content or service providers shall have any liability for any direct, indirect, special, punitive, incidental, exemplary or consequential damages of any kind, arising out of or related to your use of or access to the Website or the services provided by Gaming Operator. In no event shall Gaming Operator be liable to you for any damages, losses or causes of action in excess of the amount deposited by you in your Player Account during the last 90 days from the date the incident occurred.
14.2 The exclusion of liability in clause 14.1 does not apply to our liability in the event of willful intent or gross negligence or in the event of death or injury to body or health resulting from our negligence. The exclusion of liability also does not apply to the violation of cardinal obligations, i.e. essential contractual obligations, the violation of which would jeopardise the achievement of the purpose of the contract and on whose compliance you can therefore legitimately rely. However, in the event of a negligent breach of cardinal obligations, our liability is limited to the typically foreseeable damage.
14.3 We will not be liable for any damage or loss you suffer as a result of:
Using the Services in any way that violates these Terms and Conditions (including using the Services for any commercial or business purpose),
Failure of services due to the equipment you use to access our website or failures of any network, including failures caused by your internet service provider,
Damage to your computer or loss of data as a result of your use of the website. Furthermore, we do not guarantee that the files you download are free from viruses, negative or harmful content. We shall not be liable for any problems or inadequacies relating to your computer, software, e-mail system, Internet connection or equipment.
Our cancellation or cessation of all service in accordance with these Terms and Conditions.
14.4 We will provide the Services with due skill and care as described in these Terms and Conditions. However, we make no representations whatsoever regarding the provision of the Services or your access to the Website. The Gaming Operator does not guarantee that the Website or the services provided by the Gaming Operator will be made available without interruptions, disruptions, delays or other types of errors, nor that any errors will in any case be promptly corrected. The Website and Services are provided "as is".
14.5 If Gaming Operator makes an incorrect payment to the Player's account due to a technical error in the systems licensed to Gaming Operator from its suppliers or for any other reason beyond Gaming Operator's reasonable control, such incorrect payment shall be returned to Gaming Operator , as soon as the error has been detected. The Gaming Operator has the right to recover the erroneous payment without the prior consent of the Player. Such an erroneous payment will be considered a liability to the Gaming Operator until the correction is made. The player is obliged to inform the gaming operator immediately as soon as he becomes aware of the incorrect payment.
The Gaming Operator reserves the right to change or replace these Terms and Conditions at any time. Changes to these Terms and Conditions will be communicated to the player in advance and will be effective upon acceptance by the player. If you do not wish to accept the new or amended Terms and Conditions, you will not be able or will no longer be able to access the Gaming Operator's website or services. The Gaming Operator encourages you to periodically review the Terms and Conditions to be aware of any changes. The Gaming Operator further reserves the right to change or modify the content of the Website at any time without prior notice and will not be liable to any party in any way for the possible consequences of such changes. The Gaming Operator reserves the right to assign or transfer this contract. The user is prohibited from assigning or transferring the contract.
If the Gaming Operator fails to perform its obligations or performs them late, this will not be considered a breach of contract with you if the failure or delay is caused by force majeure such as fire, flood, earthquake, natural elements, public utility failure, power failure, acts of war, terrorism, civil commotion, civil commotion, riot or revolution, strike, lockout or industrial dispute, a court order, governmental decision, new law or regulation, failure, delay or disruption of the Internet or telecommunications networks, failure to perform by a third party or similar causes which are outside of the gaming operator's sphere of influence. The game operator assumes no liability for the consequences of force majeure.
We may also discontinue or terminate the Services and Website, or any part of the Services and Website, if we are unable, despite our reasonable efforts to do so, due to events beyond our reasonable control, to provide you with such provide part of the Services or this website. However, if we terminate all or part of the Services or the Website as a result of such an event, we may refund charges you have paid in advance for any portion of the Services that you do not receive.
The website may provide links or references to other websites. The Gaming Operator has no specific knowledge of the information contained on these other websites and does not endorse any company or product to which it links. The Gaming Operator is not responsible for the content or policies of these other websites and accepts no liability for any damage resulting from access to or use of such other websites. If you choose to access any of the third party websites to which the Website is linked, you do so at your own risk. The Gaming Operator reserves the right to terminate any link or linking scheme at any time.
18.1 All content on the Website such as text, graphics, logos, icons, images, audio clips, digital downloads and software is the intellectual property of or licensed to the Gaming Operator. You may not access, print or download any part of the material from the Website unless expressly permitted and then for your personal and non-commercial use only. Information on the website may not be modified, distributed or displayed without the express consent of the gaming operator.
18.2 Trademarks, trade names and other symbols of Gaming Operator contained or referred to on the Website (the "Trademarks") are protected by national and international trademark laws. Any use of the Marks without the prior written permission of the Gaming Operator is strictly prohibited. The Trademarks may not be used in connection with any product or service that is not authorised by Gaming Operator or in any manner that creates a likelihood of confusion, or disparages or discredits Gaming Operator or takes advantage of Gaming Operator's reputation. The player has no rights whatsoever in relation to the trademarks or other materials on the website. Violation of these provisions may result in liability for damages.
18.3 The software used on the site is protected by copyright. It may not be copied, decompiled or otherwise manipulated or used in any way other than as described in these Terms and Conditions.
18.4 Nothing in these Terms and Conditions shall be construed as granting by implication any licence or right to use any trade mark, patent, design right or copyright owned by us or any third party.
18.5 By uploading or submitting materials to the Website (such as comments, suggestions, problem reports, bug reports and design ideas), you automatically grant the Game Operator a non-exclusive, royalty-free, worldwide, perpetual licence to use, modify, incorporate and reproduce the materials in any way.
19.1 The Gaming Operator is required to comply with the Anti-Money Laundering Act and all related regulations. They will monitor transactions and report any suspicious activities to the relevant authorities in Sweden (or other applicable jurisdictions relevant to the user's transactions).
19.2 Users must report any suspicious activity related to any of the Games on the Website to the Gaming Operator immediately.
19.3 In accordance with the Prevention of Money Laundering Act, the Gaming Operator may pause, block, or close the Account and withhold funds.
20.1 These general terms and conditions are subject to the law of Sweden and its interpretation by the Swedish courts. All disputes arising out of or in connection with these terms and conditions are subject to Swedish jurisdiction.
These Terms and Conditions constitute the entire agreement between you and Gaming Operator and supersede all prior and existing agreements relating to the Website and the services provided by Gaming Operator. You acknowledge that the Gaming Operator has not made any representations, promises or agreements with you relating to any subject matter addressed in the Terms and Conditions that are not set forth herein.